Matter AI Privacy Policy

Last Updated: July 1, 2025

This Privacy Policy explains how Matter AI (“Matter AI,” “we,” “us,” or “our”) collects, uses, and protects information when you access or use our website, platform, and related software-as-a-service offerings (collectively, the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

1.1 Information You Provide

Account Information: name, email address, company details, login credentials, and any profile information you choose to provide.
Inputs: prompts, files, configurations, or other content you submit to the Services.
Customer Data: any data you connect, upload, or transmit through integrations (e.g., e-commerce account data, ad account information, analytics data).
Payment Information: processed securely by our payment processor; we do not store credit card numbers.

1.2 Information We Automatically Collect

Usage Data: analytics on how you and Authorized Users interact with the Services (e.g., feature usage, performance logs).
Device & Technical Data: IP address, browser type, device identifiers, operating system, cookies, and similar technologies.
Log Data: server logs, error reports, and diagnostic information used to maintain reliability and security.

2. How We Use Your Information

To provide and operate the Services: including processing Inputs, generating Outputs, supporting integrations, and maintaining infrastructure.
To improve the Services: analyzing anonymized usage data to enhance performance, reliability, and user experience.
To provide support: troubleshooting, onboarding assistance, and responding to inquiries.
To maintain security: detecting fraud, monitoring for misuse, and enforcing our Terms of Service.
To communicate with you: onboarding materials, updates, notices, and administrative messages.
For legal compliance: meeting regulatory and data-protection obligations.

3. How We Do Not Use Your Data

Matter AI does not use your Customer Data—including Inputs or Outputs—to train, develop, or improve any independent AI models. We process Customer Data solely to provide the Services you request. Your proprietary data remains yours.

4. How We Share Information

We do not sell your personal information. We may share information only in the following circumstances:

4.1 Service Providers (Sub-processors)

Trusted vendors who help operate the Services (e.g., hosting, logging, support tools). These providers follow strict confidentiality and security obligations. A list of sub-processors is available upon request.

4.2 Legal

Complying with laws, regulations, or government requests.
Enforcing our Terms.
Protecting Matter AI, users, or the public.

4.3 Business Transfers

If Matter AI is involved in a merger, acquisition, financing, or sale, information may be transferred. We will notify you where required.

5. Data Security

We use industry-standard security practices, including encryption, access controls, SOC-2 aligned controls, authentication, and continuous monitoring. While no system is perfectly secure, we take commercially reasonable measures to protect your data.

6. Data Retention & Deletion

Customer Data is retained during your subscription and up to 30 days after termination unless you request earlier deletion. Upon request or expiration, Customer Data and backups are irreversibly deleted. Diagnostic and anonymized analytics data may be retained longer.

7. Your Rights

Depending on your location, you may have rights to:

Access
Correction
Deletion
Portability
Restriction or objection to processing

Requests may be submitted to support@usematter.ai. We respond within legally required timeframes.

8. Cookies & Tracking Technologies

We use cookies for essential functionality, analytics, and remembering preferences. You may modify cookie settings through your browser or our cookie banner when available.

9. International Data Transfers

If you access the Services from outside the U.S., your data may be transferred to countries with different privacy laws. We use Standard Contractual Clauses or similar safeguards where required.

10. Children’s Privacy

The Services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Policy periodically. Updates will be posted with a revised date. For material changes, we will provide advance notice. Continued use after changes means acceptance.

12. Contact Us

Matter AI

Email: support@usematter.ai

Website: https://www.usematter.ai